Club Operations
Operating in a COVID World
No one knows how long this is going to last, but the biggest question we will soon face is “where do we go from here?”
Read MoreWhy Every Club Should Have a Dining Master Plan
One of the biggest challenges in master planning club facilities is differentiating the various dining offerings a golf and country club has to offer.
Read MoreTaming The Two-Headed Food and Beverage Beast
Food and beverage at clubs is being pulled in two directions. Members are seeking…
Read MoreBad Members Drive Good Members From Clubs
As in monetary policy or with society in general, certain laws of nature prevail. For many clubs they have become…
Read MoreA Strong Relationship Between the Club General Manager and Board is Established Through “Beginning with The End In Mind”
Do you, as General Manager, know or feel your club could be performing better? Do you hear grumblings from some Board members that your club is not achieving or executing at its best? Do you want to do more, and you hear some of your members want the club to be more? Could the financial…
Read MoreCreating The Governance/Management Partnership That Is Essential For Club Success
Does the Board at your club work together as a cohesive group? While lively debate and deliberation at board meetings are signs your Board members are seriously invested in their responsibility as governors of their club, do Board members speak with a single voice outside the boardroom once the Board has voted on a particular…
Read MoreYour Club’s Ultimate Success Today and in the Future
It is always rewarding when an article you’ve crafted resonates amongst our industry peers. My article articulating the nine rules all clubs must live by in order to be successful, that was first published in the Winter 2018 edition of NCA’s Club Trends has done just that. Quite honestly, this article is my manifesto, developed…
Read MoreNew Thinking in Facilities: Recap of CMAA World Conference
The attitudes and discussions coming from the 91st CMAA World Conference in San Francisco were very positive. The best in many years. Club leaders are looking for new ways to enhance the member experience to remain relevant in their marketplace. They are looking to develop innovative programs and provide facilities to attract the next generation.…
Read MoreEmployee Satisfaction Surveys – An Essential Tool for Clubs of the Future
“You can design, create and build the most wonderful places in the world, but it takes people to make the dreams a reality.” – Walt Disney Industry legends knew their businesses depended upon happy and empowered employees to be successful. Asking your employees if they are happy and empowered is the first step in building…
Read MoreLessons from Alice in Wonderland
This refrain from Alice’s Adventures in Wonderland could not be more relevant to clubs today who neither have a published, “board-approved” Mission Statement nor constructed an annual budget that is focused on a financial outcome, rather than member-experience outcome. Clubs who have reached out to McMahon Group for assistance in improving their operational outcomes to…
Read MoreStrategic Planning Enables “Favorite Place Status”
Legends Golf & Country Club in Fort Myers, Florida is a private, gated and bundled country club community of 1,291 residences. Led by General Manager/COO Ranae Frazier, CHAE, CAM and Club President Mike Gordon, in 2016, the Club’s Master Board wisely realized they needed a written strategic plan to be the guiding rudder ensuring the…
Read MoreMcMahon On-Call
At our recent strategic planning session for the firm (yes, we do annual strategic planning at McMahon Group), the suggestion was made that we should be offering some type of ongoing advisory service to club boards and general managers. We have clubs whom we serve this way today with our consultant-for-a-day service. Some requests we…
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