Club Operations

Lessons from Alice in Wonderland

Illustration from Alice in Wonderland with the text: “’Would you tell me, please, which way I ought to go from here?’ said Alice. ‘That depends a good deal on where you want to get to,’ said the Cat. ‘I don’t much care where – ‘ said Alice. ‘Then it doesn’t matter which way you go,’ said the Cat.”

This refrain from Alice’s Adventures in Wonderland could not be more relevant to clubs today who neither have a published, “board-approved” Mission Statement nor constructed an annual budget that is focused on a financial outcome, rather than member-experience outcome. Clubs who have reached out to McMahon Group for assistance in improving their operational outcomes to…

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McMahon On-Call

At our recent strategic planning session for the firm (yes, we do annual strategic planning at McMahon Group), the suggestion was made that we should be offering some type of ongoing advisory service to club boards and general managers. We have clubs whom we serve this way today with our consultant-for-a-day service. Some requests we…

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Introducing the Dining Enhancement Program

It’s not that club dining is bad, it’s just, many times, a missed opportunity. It’s about time! After assisting thousands of clubs with countless member surveys representing well over 1.5 million members and spouses, we are finally able to address the most chronic issue facing clubs: dining. It’s not that club dining is bad, it’s just, many times, a missed opportunity. A…

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