They say that hindsight is 20/20, but just happy that 2020 is behind us!
After an exceptional season last year, both in terms of golf rounds and public health protocols, Canadian clubs are anticipating another successful, albeit unusual year.
In the US, McMahon Group is experiencing a significant increase in club facility work and other services they offer. As the pandemic subsides, clubs are making up for project delays and their need for facility work has never been greater.
This pent-up demand for facility work is also expected to happen in Canada; and clubs with vision should get a head start on facility improvements by getting their planning started now.
Earl Grey in Calgary will tell you that construction of their new clubhouse and enhancements to their courses have paid handsome dividends. McMahon Group is just completing a Strategic Planning Refresher with Earl Grey and their Survey results prove that such upgrades have resulted in a high level of satisfaction for their full roster of members.
Beaconsfield Golf Club in Montreal just completed a McMahon Group Member Survey, the results of which will enable them to exceed member expectations and identify what enhancements the members are seeking before proceeding with any improvements.
Camelot Golf & Country Club in Ottawa had McMahon Group conduct a Strategic Planning Refresher in late 2019. Just months later, Camelot successfully implemented McMahon Group’s Strategic Planning Finance Goal #2. Best wishes to the club as they pursue our recommended Goal #4, “. . . to become the most family-friendly and the first full-service golf and country club in the Ottawa region”.
About Denzil B. Palmer
For the past 28 years, Denzil Palmer served as General Manager and Secretary of The Royal Montreal Golf Club. Under Denzil’s leadership, the Club hosted several successful amateur and professional tournaments, including three of the Club’s 10 Canadian Opens in 1997, 2001 and 2014, as well as The Presidents Cup in 2007.
Following almost a decade in the Hotel Industry (commencing at Fairmont Chateau Laurier and ending at the flagship Holiday Inn Tower in London), Denzil served as General Manager of Greenhills Country and City Clubs in London, Ontario, for 14 years after launching their opening in 1976.
Denzil Palmer received the Club Manager of the Year Award in 1997. In 2017, he was presented with a Lifetime Achievement Award at the Excellence in Club Management Awards in San Francisco. He is only the third recipient of this Award in over 2 decades. Also in 2017, the Canadian Society of Club Managers (CSCM) presented Denzil with the President’s Award (the Society’s most prestigious Award), recognizing him as one of CSCM’s longest standing and highly regarded General Managers. At the same National Conference, Denzil Palmer was elected a CSCM Honorary Life Member. He is also an Honorary Life Member of Royal Montreal.
Denzil’s enviable reputation and vast network throughout the Club and Hospitality Industries will be an asset to the clients served by McMahon Group.