Employee Satisfaction Surveys – An Essential Tool for Clubs of the Future
“You can design, create and build the most wonderful places in the world, but it takes people to make the dreams a reality.” – Walt Disney Industry legends knew their businesses depended upon happy and empowered employees to be successful. Asking your employees if they are happy and empowered is the first step in building…
Read MoreKnow What You Need Before Drawing Useless Plans
Quick fixes can quickly backfire Time and time again, we find boards and their architects approaching club facility needs with little thought about the long-term strategic, financial and member-attracting needs of their club. Since these club leaders have no real strategic understanding of their club’s true mission or its purpose (other than offering what they…
Read MoreTrend Four: Build Community, Sustain Your Club
Clubs are commonly referred to by the dominant activity that takes place there. We call them golf clubs, tennis clubs, a dining club and on and on. While those are, of course, the things members do there, they are not ultimately the primary reason people join and pay a lot of money to belong. There…
Read More