Resources

Holistic View to Gated Community Revitalization

One of the biggest challenges facing gated residential communities today is outdated housing stock. Many of these communities were built at least 30 years ago; and, when their members age in place, they let their…

Read More

Dramatic Increase in “Very Satisfied” Club Members Over Last Five Years

All types of businesses are always looking for ways to improve satisfaction among customers, whether it’s a hotel chain or the fast food joint down the street. Time and time again, we have found that…

Read More

Planning Realities & Realistic Planning

Frank Vain During a recent on-boarding process for a new client, they made their Strategic Plan available to us. They boasted about the work prior to our engagement, and we were excited to look at it. I must admit…

Read More

Your Club Must Achieve “Favorite Place Status”

With threats of more and more high-end public fee golf courses, quality Life Time Fitness Centers and trendy chef owned restaurants dotting our communities, it’s necessary to ensure that your club is one of your members’ favorite places…

Read More

How “Third Places” Drive Club Success

In building on Ray Oldenburg’s premise that nothing beats a good “third place” for fostering friendships and meaningful human interactions, we must make each of our clubs “great third places”. That is, if our clubs are to reach their full potential. In…

Read More

Implementing a Facility Planning Process

An essential part of a club manager’s responsibilities is maintaining attractive and efficient facilities. An essential part of a club manager’s responsibilities is maintaining attractive and efficient facilities. Whether front or back of house deficiencies, a…

Read More

Who’s Doing What?

Experience trumps theory and what works in one industry does not in another, even if both appear similar in the face. You learn a lot over the years. Notably, experience trumps theory and what works in one industry does not…

Read More

The REAL Secret to Club Success

After serving almost 2,000 private clubs of all types and sizes, the one thing we have learned is that clubs must deliver the highest satisfaction with the offerings most important to members. The problem, however,…

Read More

Introducing the Dining Enhancement Program

It’s not that club dining is bad, it’s just, many times, a missed opportunity. It’s about time! After assisting thousands of clubs with countless member surveys representing well over 1.5 million members and spouses, we are finally able to address…

Read More