Resources

The First Steps in Strategic Facility Planning

The temptation that most club boards have in their enthusiasm to begin planning a needed facility program is immediately hiring the architect. Board members think they know what their club needs, so off they go,…

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Get Managers & Members on the Same Menu

Why do 71% of club managers say their club’s dining offering is one of their members’ favorite places to dine, when only 40% of members actually agree with them? Why the disconnect? Is it possibly…

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A Membership Survey – The Essential First Step

Whether it is developing a long-range strategic plan, attracting new members, retaining existing ones or gaining approval for a major facility project, the best first step is always a membership survey. While it may be…

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5 Essential Steps for Successful Club Facility Programs

Our new 5 Essential Steps for Planning & Approving Successful Club Facility Programs is a handy and effective resource for any manager and/or board member Whether you are just starting out or well into the…

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Using Membership Input to Drive Club Success

No matter what mountain a club has to climb when improving operations, governance, membership growth or facility improvements, it must always start by involving its members in the process. They are the customers and the…

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All About That “WOW”

A great social experience can happen anywhere: in a garage, backroom or backyard. Not because of the place or its surroundings, but because of the people, their interactions and experiences with one another that create…

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Holistic View to Gated Community Revitalization

One of the biggest challenges facing gated residential communities today is outdated housing stock. Many of these communities were built at least 30 years ago; and, when their members age in place, they let their…

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Dramatic Increase in “Very Satisfied” Club Members Over Last Five Years

All types of businesses are always looking for ways to improve satisfaction among customers, whether it’s a hotel chain or the fast food joint down the street. Time and time again, we have found that…

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Planning Realities & Realistic Planning

Frank Vain During a recent on-boarding process for a new client, they made their Strategic Plan available to us. They boasted about the work prior to our engagement, and we were excited to look at it. I must admit…

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