Resources

All About That “WOW”

A great social experience can happen anywhere: in a garage, backroom or backyard. Not because of the place or its surroundings, but because of the people, their interactions and experiences with one another that create…

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Holistic View to Gated Community Revitalization

One of the biggest challenges facing gated residential communities today is outdated housing stock. Many of these communities were built at least 30 years ago; and, when their members age in place, they let their…

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Dramatic Increase in “Very Satisfied” Club Members Over Last Five Years

All types of businesses are always looking for ways to improve satisfaction among customers, whether it’s a hotel chain or the fast food joint down the street. Time and time again, we have found that…

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Planning Realities & Realistic Planning

Frank Vain During a recent on-boarding process for a new client, they made their Strategic Plan available to us. They boasted about the work prior to our engagement, and we were excited to look at it. I must admit…

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Your Club Must Achieve “Favorite Place Status”

With threats of more and more high-end public fee golf courses, quality Life Time Fitness Centers and trendy chef owned restaurants dotting our communities, it’s necessary to ensure that your club is one of your members’ favorite places…

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How “Third Places” Drive Club Success

In building on Ray Oldenburg’s premise that nothing beats a good “third place” for fostering friendships and meaningful human interactions, we must make each of our clubs “great third places”. That is, if our clubs are to reach their full potential. In…

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Implementing a Facility Planning Process

An essential part of a club manager’s responsibilities is maintaining attractive and efficient facilities. An essential part of a club manager’s responsibilities is maintaining attractive and efficient facilities. Whether front or back of house deficiencies, a…

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Who’s Doing What?

Experience trumps theory and what works in one industry does not in another, even if both appear similar in the face. You learn a lot over the years. Notably, experience trumps theory and what works in one industry does not…

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The REAL Secret to Club Success

After serving almost 2,000 private clubs of all types and sizes, the one thing we have learned is that clubs must deliver the highest satisfaction with the offerings most important to members. The problem, however,…

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Introducing the Dining Enhancement Program

It’s not that club dining is bad, it’s just, many times, a missed opportunity. It’s about time! After assisting thousands of clubs with countless member surveys representing well over 1.5 million members and spouses, we are finally able to address…

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Plan, Approve & Build Facilities the Right Way

One of the most challenging experiences club managers face is properly handling a major club improvement program. If done correctly, it is one of the most rewarding achievements. Such programs are necessary as facilities age, new programs need new spaces and even…

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The McMahon Group Mini-Survey™

Tom Strutz Not all surveys are the same and McMahon Group offers a variety of them. Our most common is a comprehensive membership survey that our clients undertake every three to five years. It typically addresses in-depth strategic and long-range planning…

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