Resources

How “Third Places” Drive Club Success

In building on Ray Oldenburg’s premise that nothing beats a good “third place” for fostering friendships and meaningful human interactions, we must make each of our clubs “great third places”. That is, if our clubs are to reach their full potential. In…

Read More

Implementing a Facility Planning Process

An essential part of a club manager’s responsibilities is maintaining attractive and efficient facilities. An essential part of a club manager’s responsibilities is maintaining attractive and efficient facilities. Whether front or back of house deficiencies, a…

Read More

Who’s Doing What?

Experience trumps theory and what works in one industry does not in another, even if both appear similar in the face. You learn a lot over the years. Notably, experience trumps theory and what works in one industry does not…

Read More

The REAL Secret to Club Success

After serving almost 2,000 private clubs of all types and sizes, the one thing we have learned is that clubs must deliver the highest satisfaction with the offerings most important to members. The problem, however,…

Read More

Introducing the Dining Enhancement Program

It’s not that club dining is bad, it’s just, many times, a missed opportunity. It’s about time! After assisting thousands of clubs with countless member surveys representing well over 1.5 million members and spouses, we are finally able to address…

Read More

Plan, Approve & Build Facilities the Right Way

One of the most challenging experiences club managers face is properly handling a major club improvement program. If done correctly, it is one of the most rewarding achievements. Such programs are necessary as facilities age, new programs need new spaces and even…

Read More

The McMahon Group Mini-Survey™

Tom Strutz Not all surveys are the same and McMahon Group offers a variety of them. Our most common is a comprehensive membership survey that our clients undertake every three to five years. It typically addresses in-depth strategic and long-range planning…

Read More