Why is Strategic Planning So Important For Achieving Club Facility Success?

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The answer is simple and basic. Good facility planning must work towards achieving a club’s mission/purpose and its aspirational vision for the future. If facilities at a club don’t contribute to achieving the mission and vision, they should not be done. The real challenge at many clubs today for their facility programs is that well-meaning Boards see a need to fix a facility problem, but not in the context of a club’s future development and membership needs. There is little vision beyond fixing the one facility deficiency that exist at the time. Take the classic example of clubs continuing to place open bars in the family mixed grill where men, women and children members want to enjoy a family meal without a raucous group at the bar loudly using four-letter words. There is a time and place for everything offered in a club. But a club with a mission that is family-friendly should surely not be subjecting family members to issues caused by a poor mixed-grill design. A club’s mission should directly affect the grill room’s and open bar’s design. For instance, a three-quarter screen wall might protect the bar area from the rest of the grill dining area. Or the bar should be placed in a room of its own for an adults-only bar/lounge.

Clubs today must have a clear mission and vision that only a basic strategic plan can provide. Key words in a club’s mission, such as family, golf, dining, club of choice, year-round, etc., should tell facility designers how to design facilities. At your club, make sure the Board provides a facility-planning committee as part of a club strategic plan before asking it to design and construct improvements. It is the Board’s responsibility to do strategic planning before facility planning is done.

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About Christian W. Coulter, CCM, ECM

Chris joined The McMahon Group after 35 years in private club management, spanning 2 continents and 2 islands.  Chris provides consulting services for strategic planning, membership surveys, facility improvement programs, and general consulting expertise on club needs.  In addition, Chris also provides specialty consulting in operations, buyouts, capital fundraising, facility conditions and membership.

Prior to joining The McMahon Group, Chris served as the CEO of The Westmoor Club, Nantucket – a Platinum club. Prior, Chris served 20 seasons as the General Manager of Bald Peak Colony Club, a seasonal private club on the shores of Lake Winnipesaukee in the lakes region of New Hampshire.  Prior to that, he held senior management positions with St. Francis Yacht Club in San Francisco – the largest yacht club in the world, Boodles of London – one of the oldest and most established city clubs, and the Harvard Club of Boston – a Platinum alumni club.

Chris earned his Bachelor of Science degree from the Cornell School of Hotel Administration, earned his CCM designation in 1999, was awarded the ECM designation in 2001.   He is an active contributor and prominent leader in the industry having served on the CMAA New England Chapter Board and multiple CMAA National Committees.  Chris was selected as a CMAA Fellow in 2020.

Chris is married to his college sweetheart and best friend,  Jennifer, and together they have 3 daughters, Sarah, Hannah and Abby.  When not working, Chris enjoys the outdoors in New Hampshire and producing boutique maple syrup, as well as rooting on his beloved Red Sox and Patriots.